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United States (Remote)

Community Lead

Vanta is on a mission to secure the internet and protect consumer data. Our security tools have been adopted by more than 2,000 companies including Lattice, Notion, Chili Piper, Clubhouse, Gem and more, mostly through word of mouth.


We’re now looking for an experienced Community Lead to launch and scale a Vanta user community in order to facilitate collaboration and knowledge-sharing amongst our customer base, drive customer retention (a top company-wide priority), and brand loyalty. We’re confident that a bi-product of this community will strengthen Vanta’s thought leadership in the security startup space. You’ll have a very impactful role that directly ties to customer engagement and retention.

The role

You will...

  • Develop the overall global online and offline user community strategy for Vanta
  • Drive peer-to-peer collaboration and knowledge-sharing via a single online platform, as well as virtual, and in-person events
  • Partner closely with product, marketing, customer success, and support to build trust amongst the community
  • Define ambitious and achievable goals for community growth, engagement, and retention
  • Build relationships with customers and establish a Community Champion program (identify leaders who can help grow and foster the community, and be external representatives)
  • Increase brand affinity and customer loyalty (via NPS and retention)
  • Promote the user community amongst Vanta’s customer base and security industry at large as a well-respected source of security and compliance knowledge-sharing and thought leadership
  • Identify common customer challenges and behaviors - be a voice for the customer internally by monitoring and tracking user sentiment, and routing feedback and requests to the appropriate teams

You might...

  • Have 5 years running user community programs for B2B SaaS companies
  • Have built community programs from the ground up and scaled them to thousands of users globally
  • Have a lead team of community managers to scale programs while maintaining high levels of engagement
  • Be an expert in navigating the complexities of online and offline community management
  • Enjoy being customer-facing and services-oriented
  • Be comfortable with conflict resolution and an problem-solver who can juggle customer demands while managing complex, cross-functional projects to completion
  • Want to be part of a fast-paced, collaborative, and creative team

Benefits

We offer competitive benefits, as you may expect:

Industry-competitive salary and equity
Medical (mental and physical health), dental, and vision benefits
Paid parental leave for all parents
401(k) plan
Flexible work hours and location
Ergonomically-friendly workspace equipment
Open paid-time-off policy and 10 company holidays
Generous monthly stipend for commute to our SF office
Health and wellness focused company activities

Beyond these table stakes, our greatest benefit may be the opportunity to build a fundamental internet infrastructure: how a business becomes trustworthy and then proves its reliability.

About us

We started by building the simplest way for a company to prepare for a SOC 2 assessment.

We started with SOC 2 because it was the most common way for an internet business to prove its security. In the course of building for SOC 2, we built out a suite of security tools that every internet business needs: laptop management, account monitoring, employee onboarding and offboarding, cloud infrastructure configuration, policy documentation, and more.

Over time, we’ll add additional certifications (HIPAA, ISO27001) and partner with industry experts to bolster the ways a business’ security is proved. We’re just getting started.

Our goal is to demystify internet security to the average person, equipping beginners with sane defaults and growing them into security-savvy principals who can explain how their company protects customer data and why their business is worthy of your trust.

Vanta’s mission is to secure the internet and protect consumer data

Interested? We'd love to talk! Email us at jobs@vanta.com

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Vanta automates compliance starting with SOC 2
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