San Francisco, California

Customer Success Manager

Vanta is growing quickly, we're profitable, and we're quickly outpacing our aggressive revenue targets while maintaining very strong NPS scores. In this critical role, you'll take on the management of our rapidly growing customer base, as well as helping to define and build our customer success processes - all with the goal of yielding happy and engaged Vanta customers.

If this sounds like an exciting challenge to you, we'd love to hear from you!

The role

You will...

Onboard and support Vanta customers through the lifecycle of their security programs and audits
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
Become an expert on how Vanta helps our customers secure their businesses and prove its security with certifications like SOC 2
Provide insightful technical answers and recommend ways to get the most out of Vanta
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
Work cross-functionally to resolve customer business issues and work toward mutual goals
Manage the customer lifecycle from day 1 through renewal!

You might...

Have at least two years of experience in Customer Success at a SaaS company
Clear and thoughtful communication skills, with strong critical thinking ability
Problem-solving ability and customer centric outlook
High comfort level talking through loosely technical concepts with a technical audience
Proven track record of managing multiple concurrent projects
Experience working with cross-functional teams (Sales, Support, Product)

Benefits

We offer competitive benefits, as you may expect:

Industry-competitive salary and equity, as well as transparent compensation practices

Medical (mental and physical health), dental, and vision benefits

Paid parental leave for all parents

401(k) plan

Flexible work hours and location

Ergonomically-friendly workspace equipment

Open paid-time-off policy and 10 company holidays

Generous monthly stipend for commute to our SF office

Health and wellness focused company activities

Beyond these table stakes, our greatest benefit may be the opportunity to build a fundamental internet infrastructure: how a business becomes trustworthy and then proves its reliability.

About us

We started by building the simplest way for a company to prepare for a SOC 2 assessment.

We started with SOC 2 because it was the most common way for an internet business to prove its security. In the course of building for SOC 2, we built out a suite of security tools that every internet business needs: laptop management, account monitoring, employee onboarding and offboarding, cloud infrastructure configuration, policy documentation, and more.

Over time, we’ll add additional certifications (HIPAA, ISO27001) and partner with industry experts to bolster the ways a business’ security is proved. We’re just getting started.

Our goal is to demystify internet security to the average person, equipping beginners with sane defaults and growing them into security-savvy principals who can explain how their company protects customer data and why their business is worthy of your trust.

Vanta’s mission is to secure the internet and protect consumer data