Snowflake’s trust program speaks for itself (...and saves thousands of hours annually)

Over 12,000 customers across the globe entrust Snowflake with their most sensitive data. For Snowflake’s security and trust teams, protecting that data is the highest priority. They work tirelessly behind the scenes to maintain robust security standards, enabling their customers to meet stringent regulatory requirements. But trust isn’t built on security alone. 

To build trust, effective communication is just as important as effective security.

The cost of manual communication

Communicating security posture to customers was traditionally a highly manual process for Snowflake, requiring multiple steps to gather documentation, encrypt and password-protect files, share via email or secure file transfer, and answer follow-up questions from customers with specific needs and concerns. 

Pit the pain against a backdrop of constant sales requests, annual reviews, 12,000+ customers, and constantly shifting risk and regulatory landscapes, and the problems stacked up quickly:

• 2,000-3,000 hours annually spent on documentation distribution alone
• An overextended trust team managing 8,000+ complex manual requests annually (instead of building stronger customer relationships)
• Slower sales cycles and lost momentum

 “Before Vanta, we used to manually distribute about 8,000 reports annually through secure file sharing. It caused delays, added overhead, and resulted in growing frustration.”— Mercy Kanengoni, Senior Manager of Customer Trust, Snowflake

For Josh McKibben, Senior Director of Enterprise Security Compliance and Risk at Snowflake, the need was clear: “We needed a self-service portal that would quickly enable customers to get what they want and need, and reduce the human intervention on our side to get there.” 

How Snowflake did it

Snowflake looked for a tool that allowed customers to access reports instantly without relying on manual workflows. The solution had to be scalable for the enterprise—handling thousands of requests each month—and flexible enough to reflect Snowflake’s brand and evolving compliance posture. 

Vanta’s Trust Center was the clear choice to meet their enterprise demands. The simple UI, speed to value, and flexibility allowed Snowflake to deploy a robust Compliance Center in just two months, serving 12,000+ customers and prospects around the globe and saving Snowflake’s trust team 2,000+ hours annually.

Because Vanta is built for enterprise scale, Snowflake can tag documents based on industry and regulatory requirements—creating an easy navigation structure as their customer base and business grows. Automated NDA and approval workflows bring major efficiency gains to Snowflake’s trust team, and reporting functionality to track downloads and report usage quantifies ROI and informs sales enablement. 

And as Snowflake’s specific needs evolve alongside the business, the Vanta team is there to collaborate and respond quickly and make sure the platform suits Snowflake’s unique needs. 

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Benefits across the business