Support metrics

At Vanta, we put customers first. The Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.

But don't just take our word for it; check out our scores on G2!

Vanta Support Metrics:

Date Range:

06/24/2023 - 09/21/2023

CSAT Score
(Customer Satisfaction)

96.0%

Ticket Response Time
(Median)

68 min

Live Chat Response
(Median)

21 sec

What our customers have to say:

“Nice and effective support, resolved the issue with clear steps.

“I appreciate your help very much - the answer was prompt and comprehensive, so I didn't lose any time for any additional questions or actions.”
“They were kind, helpful and detailed when they explained step by step all the things I should do. Also my issue was resolved.”
“You guys are nothing short of stellar every. 👏 single. 👏 time. 👏 Big fan of Vanta and of your amazing customer service.t”
"Response was quick and it was fixed on the first request - all good!"
"Extremely knowledgeable and friendly. Provided tons of extra support and assisted me the first time around."
"Great support experience."
“highly professional and promptly responsive”
“Appreciate the answer and quick response.”
“Amazing support. :)”
“Very helpful. Attention to the client's needs. Time to make a call to understand the problem. Support and feedback! Thank you.”

First Response Time:

Tickets

First Contact Resolution:

% of Tickets Resolved by First Response

Get to know the
Vanta Support Team

We're excited to share our success metrics with our customers, and we're also excited for you to get to know us! Check back often to learn more fun facts about the Vanta Support team.

68% of the support team has pets!

Phoenix the Wonder Dog

68% of the support team has pets!

Phoenix the Wonder Dog

68% of the support team has pets!

Pancake & Maple

68% of the support team has pets!

Chibi & Tito

68% of the support team has pets!

Leia Rae & Maverick

68% of the support team has pets!

Leo

68% of the support team has pets!

Sasha

68% of the support team has pets!

Bunsen and Finn

Get compliant and
build trust, fast.