
Support metrics
At Vanta, we put customers first. The Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.
But don't just take our word for it; check out our scores on G2!
Vanta Support Metrics:
Date Range:
08/29/2023 - 11/26/2023
CSAT Score
(Customer Satisfaction)
96.3%
Ticket Response Time
(Median)
95 min
Live Chat Response
(Median)
21 sec
What our customers have to say:
"Fast response, always a pleasure! Thank you."
"Vanta team is amazing through and through! There is not one interaction I've had that I've been disappointed in. Love your team!"
"Excellent responsiveness"
"I could never say anything negative about Vanta's support team because they always, always, always, come through for me!"
"[Team Member] was fast to respond with the information I needed. It was excellent. Thanks!"
"The GREATEST support team EVER!"
"Extremely knowledgeable and friendly. Provided tons of extra support and assisted me the first time around."
"You guys are nothing short of stellar every. 👏 single. 👏 time. 👏 Big fan of Vanta and of your amazing customer service."
"Very helpful. Attention to the client's needs. Time to make a call to understand the problem. Support and feedback! Thank you"
"support was amazing and fast"
First Response Time:
Tickets

First Contact Resolution:
% of Tickets Resolved by First Response

Get to know the
Vanta Support Team
We're excited to share our success metrics with our customers, and we're also excited for you to get to know us! Check back often to learn more fun facts about the Vanta Support team.
68% of the support team has pets!
Phoenix the Wonder Dog

68% of the support team has pets!
Pancake & Maple

68% of the support team has pets!
Chibi & Tito

68% of the support team has pets!
Leia Rae & Maverick

68% of the support team has pets!
Leo

68% of the support team has pets!
Sasha

68% of the support team has pets!
Bunsen and Finn
