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Support metrics
At Vanta, we put customers first. The Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.
But don't just take our word for it; check out our scores on G2!
Vanta Support Metrics:
Date Range:
04/27/2024 - 07/25/2024
CSAT Score
(Customer Satisfaction)
97.6%
Ticket Response Time
(Median)
60 min
Live Chat Response
(Median)
34 sec
What our customers have to say:
"10/10, Agent was very professional, helpful and quick to respond. One of the best interactions with Support I have ever had."
"Agent remeditation was fast and efficient."
"always fantastic support from Vanta. "
"Agent is amazing, helped us a lot without a need to nudge her or anybody else. He cared about us sooo much and delivered world class customer service."
"Always really quick and helpful - thank you :)"
"Appreciate the quick response & rapid assistance on this one. Thank you!"
"Excellent service, detailed guidance and committed support team. No complaints, just compliments!"
"Exceptional! Great feedback and a quick response to solve the issue. Appreciate your help and follow through with this!"
"Flawless Support as usual."
"Fast response, thorough answer, friendly approach - great job!!"
First Response Time:
Tickets
![](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/66a3d487a2c71ca5b1069729_Q-A0ORMesPnR2QQEQnd4xJDoehGn_ppJTtT4iEygTEU.png)
First Contact Resolution:
% of Tickets Resolved by First Response
![](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/66a3d487a2c71ca5b106970c_sfj8X1nKfCOnAMehKrHQ2iRxiEbB6L3aJXOITsMEZvk.png)
Get to know the
Vanta Support Team
We're excited to share our success metrics with our customers, and we're also excited for you to get to know us!
68% of the support team has pets!
Phoenix the Wonder Dog
![Dog laying on a wooden floor](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65bd33050e9f0ed621c06531_SwZlnXyPWqimSPdQRSAt4vSyZPPeMEZuWqxce-HHvUs.webp)
68% of the support team has pets!
Pancake & Maple
![Two dogs laying on a carpet](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65bd33067e324d63fb95ad99_VXO8myFZOy1O6-1v8NCWZX-3qM1OexIhm4L3VVhgJk8.webp)
68% of the support team has pets!
Chibi & Tito
![Two cats on a toy](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65bd33086c358c2171759028_BhVtf8c8wLPcEKebdBUZW17XtbDxxhLazw8aT4f02l8.jpeg)
68% of the support team has pets!
Leia Rae & Maverick
![A dog laying on its back on a wooden floor.](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65bd3309ff76d9d6f67e2f87_Rqbp3y1iMNumGUDc3znohIrqPFxH72jsxyMQY9dF7HE.webp)
68% of the support team has pets!
Leo
![A white dog laying in the grass in front of a wooden fence.](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65bd330a589fd37dd59180f3_BXXGjbXYDfYc7FbKWWF7GMgODXEz7e7M1cBb-L-NSpg.webp)
68% of the support team has pets!
Sasha
![A husky dog standing in a bathroom.](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65bd330b0ae63155565b7571_v6A2_4x3u5SVtbyWUQBlPLEg7tq5o9RDXNCXKXSAPSU.webp)
68% of the support team has pets!
Seamus
![Rabbits on a blanket](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/663546cccb5160288c3071a8_WFy5JOw28yMq4Lkjs4OdpJf8ihIy038j0WhZQF8lgYQ.jpeg)
68% of the support team has pets!
Kevin & Goat Family
![Goats laying in grass](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65cf906a1bb3c0623564b57c_8fo60ghxfNbYMAEbNl3fO5jzP07a4anjG97wPEDnKqk.jpeg)
68% of the support team has pets!
Marlon & Ripley
![Dog sitting on a picnic table](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/65cf906b259d2c6b70fcf92f_ZEM7srgMsdycWaBQM_eDz2Yr1mw8on3I3F_CIYw9YrA.jpeg)
68% of the support team has pets!
Winnie
68% of the support team has pets!
Alice
![](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/663546d0f3c3462730399133_MFDgMZxYddWoh_7yoRhny4ZsN1PJnEptcn-5auGWTlQ.jpeg)
68% of the support team has pets!
Barney & Scooby
![](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/663546d16db1094da824d270_BioD2COTPr_z9rRm33HvCGArDOpSwqlyRwg-4nnRpAQ.jpeg)
68% of the support team has pets!
Nami
68% of the support team has pets!
Lysander & Portia
![](https://cdn.prod.website-files.com/64009032676f244c7bf002fd/663546c9e9323640e6dc8c28_YKUEfyYoMLEh7zo1qD7GCFA6kL32FtV_Foa_xHBBuCk.jpeg)