Support metrics

At Vanta, we put customers first. The Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.

But don't just take our word for it; check out our scores on G2!

Vanta Support Metrics:

Date Range:

02/23/2024 - 05/22/2024

CSAT Score
(Customer Satisfaction)

96.8%

Ticket Response Time
(Median)

76 min

Live Chat Response
(Median)

34 sec

What our customers have to say:

“Nice and effective support, resolved the issue with clear steps.

"Always a reactive support and issue fixed rather quickly"
"Absolutely stellar support as always!"
"Amazing support, as always.
"Flawless Support as usual."
"Everyone I spoke to was friendly, helpful, and knowledgeable. Thank you."
"Fast and efficient. Thank you!"
"Great quick answer 👍"
"I appreciate the quick response and fix to my concern. Thanks!"
"I had a great experience. Quick response and I was able to complete my task quickly!!"
"I have received quick responses and solutions for our issues from Vanta support team"

First Response Time:

Tickets

First Contact Resolution:

% of Tickets Resolved by First Response

Get to know the
Vanta Support Team

We're excited to share our success metrics with our customers, and we're also excited for you to get to know us!

68% of the support team has pets!

Phoenix the Wonder Dog

68% of the support team has pets!

Phoenix the Wonder Dog

Dog laying on a wooden floor

68% of the support team has pets!

Pancake & Maple

Two dogs laying on a carpet

68% of the support team has pets!

Chibi & Tito

Two cats on a toy

68% of the support team has pets!

Leia Rae & Maverick

A dog laying on its back on a wooden floor.

68% of the support team has pets!

Leo

A white dog laying in the grass in front of a wooden fence.

68% of the support team has pets!

Sasha

A husky dog standing in a bathroom.

68% of the support team has pets!

Seamus

Rabbits on a blanket

68% of the support team has pets!

Kevin & Goat Family

Goats laying in grass

68% of the support team has pets!

Marlon & Ripley

Dog sitting on a picnic table

68% of the support team has pets!

Winnie

68% of the support team has pets!

Alice

68% of the support team has pets!

Barney & Scooby

68% of the support team has pets!

Nami

68% of the support team has pets!

Lysander & Portia

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