How Typeform improved posture management by 30% with Vanta

THE COMPANY

Making data collection and customer connection easy

Typeform helps businesses create the forms they need to get direct feedback and data from customers. With integrations and templates, Typeform’s modern forms make it easier for businesses to understand their customers.   

As a global, fast-growing SaaS company with enterprise customers like Slack, L’Occitane, and Hermès, Typeform must maintain strict compliance and security standards to protect customer data. But keeping up with requirements and regulations while managing risk is a huge undertaking, especially when done manually. “Within a week of starting at Typeform, I realized that we needed something like Vanta to really help us with the security programme,” says Matt Hodge, Senior Director of Technology Operations at Typeform. 

To continue scaling, Typeform needed an automated and centralized solution to streamline processes, keep security at the forefront, and build customer trust. 

‍

THE CHALLENGE

Balancing security, compliance, and customer support 

As Typeform grew, they faced significant challenges balancing their security programme while effectively supporting customers. This made it difficult for the team to consistently improve, strengthen their programme, and show executives its value. 

“We really struggled with getting high-quality metrics to gauge the success of our security programme. We were also spending far too much time on mundane tasks, like security audits,” says Matt. For example, when Matt first started at Typeform, the company was in the middle of a SOC 2 audit, which took them almost two months to complete, taking up valuable time that could be spent elsewhere.  

Similarly, Typeform’s support team was bogged down. The team received hundreds of requests monthly for SOC 2 and GDPR documentation, distracting them from other customer needs and impacting their performance. “When I spoke to my counterparts and the rest of the business, we found that we were spending far too much time helping customers access security documentation and answering their questions,” Matt notes. 

Thankfully, Matt knew the perfect solution to improve customer experience and make audits and compliance easier. 

{{quote-2}}

‍

THE SOLUTION

Automated compliance, trust, and streamlined processes

Matt’s positive experience with Vanta at his previous company drove the implementation. “I chose Vanta because I knew that it could give me the real high-quality signals that I needed straight away, and reduce all the time we were spending on support,” says Matt. 

Along with streamlined audit processes and less time spent on manual compliance, Vanta’s Risk Register and Trust Center played a major role in revamping Typeform’s operations. 

Risk Register enables Typeform to easily track all their risks, see where they may have gaps or weaknesses, and where they excel. It also creates a tailored treatment plan to address issues, bolstering their security programme and driving continuous improvement. 

But the real game changer for Typeform is the Trust Center. By implementing Trust Center, customers now have self-service access to the security and compliance documentation they need without contacting support. Typeform can also continue to build trust internally and externally. 

Because of Vanta’s detailed reporting and ease of use, Matt was able to make the case that security is a vital asset, not a blocker.

‍

THE IMPACT

Time savings with a company-wide impact 

Typeform achieved major time savings with Vanta.

The Trust Center had over 10,000 page views within the first quarter of launching and thousands of resource downloads—a huge win for the Typeform team. Now, support can focus on higher-value tasks and more complex customer issues, instead of responding to never-ending SOC 2 and GDPR documentation requests. 

And through Vanta’s automation and streamlined processes, Typeform has cut the time spent on audit cycles by half and improved its posture management by 30 percent. Matt’s team can now shift focus to the future and what truly matters. “Without Vanta, we wouldn’t have been able to solidly invest in security and grow functions like SecOps and AppSec,” Matt says. 

This has been vital to Typeform’s continued growth and success, which is why Matt consistently recommends Vanta. “Any company that’s trying to grow their compliance, AppSec, and SecOps, while growing their investment with go-to-market teams, needs Vanta.” 

{{quote-3}}