Technical support metrics

At Vanta, we put customers first. The Technical Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.

But don't just take our word for it; check out our scores on G2!

Vanta Technical Support Metrics:

Date Range: 02/18/2023 - 05/18/2023

01/07/23 - 04/06/23

(updated weekly)

CSAT Score
(Customer Satisfaction)

96.3%

Ticket Response Time
(Median)

70 min

Live Chat Response
(Median)

22 sec

First Response Time:

Tickets

First Contact Resolution:

% of Tickets Resolved by First Response

Get to know the
Vanta Technical Support Team

We're excited to share our success metrics with our customers, and we're also excited for you to get to know us! Check back often to learn more fun facts about the Vanta Technical Support team.

68% of the support team has pets!

Phoenix the Wonder Dog

68% of the support team has pets!

Pancake & Maple

68% of the support team has pets!

Chibi & Tito

68% of the support team has pets!

Leia Rae & Maverick

68% of the support team has pets!

Leo

68% of the support team has pets!

Sasha

Get compliant and
build trust, fast.