Technical support metrics
At Vanta, we put customers first. The Technical Support team is committed to providing top-tier, expert service. With pride, we share our team metrics publicly to continue building strong partnerships with our customers through trust and transparency.
But don't just take our word for it; check out our scores on G2!
Vanta Technical Support Metrics:
Date Range: 02/18/2023 - 05/18/2023
CSAT Score
(Customer Satisfaction)
96.3%
Ticket Response Time
(Median)
70 min
Live Chat Response
(Median)
22 sec
First Response Time:
Tickets
First Contact Resolution:
% of Tickets Resolved by First Response
Get to know the
Vanta Technical Support Team
We're excited to share our success metrics with our customers, and we're also excited for you to get to know us! Check back often to learn more fun facts about the Vanta Technical Support team.
68% of the support team has pets!
Phoenix the Wonder Dog
68% of the support team has pets!
Pancake & Maple
68% of the support team has pets!
Chibi & Tito
68% of the support team has pets!
Leia Rae & Maverick
68% of the support team has pets!
Leo
68% of the support team has pets!
Sasha
