Turn every promise into predictable trust: Introducing Customer Commitments

Let’s face it, most businesses have commitment issues. Not the relationship kind (we can’t help you there), but the kind that shows up after a customer contract is signed.

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You make a promise to a customer—about response times, security practices, or data handling—but when an incident hits or it's time for your audit, no one can exactly remember what the organization promised, to whom, or by when. And if commitments go unmet, your revenue and reputation is at risk. 

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That’s why we built the new Customer Commitments in Vanta: the first integrated solution that helps you centralize, track, and act on every promise your company has made, so you can stop scrambling and maintain customer trust when it matters most. 

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“When an incident happens, the first question is always: who do we need to notify, and by when? To manually dig through our top customer contracts during a crisis is not sustainable. Customer Commitments simplifies that completely by making those obligations clear and actionable upfront—it’s exactly the kind of structure we need to plug into our incident response workflows.” - Aaron Kiemele, CISO, Perforce

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A new way to manage customer commitments

Customer Commitments isn’t contract storage. It’s a security intelligence layer that helps you stay on top of your promises. It ingests contracts, pulls critical SLAs out from legalese, and surfaces the commitments that actually matter with the Vanta AI Agent. Then it structures them into a live, queryable system that you can filter by event type, data scope, and customer in seconds.

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With Customer Commitments, you can:

• Understand what you’ve committed to across every customer
• Respond confidently during incidents, audits, and renewals
• Eliminate the risk of missed obligations with real-time alerts and organized context
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Here’s how you can make promises actionable with Customer Commitments:

Sync contracts automatically: Integrate with Ironclad (Salesforce and Google Drive coming soon) to continuously intake new contracts, ensuring your inventory stays up to date.

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Automatically extract commitments: The Vanta AI Agent scans every page, clause, and sentence within your contracts and identifies security and compliance obligations. Each commitment links back to its source for verification.

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Structure legal prose into filterable data: The AI Agent converts dense contract language into clear, standardized fields like security event type, covered data, notice SLA, and notification contract. No more decoding legal prose under pressure.

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Answer questions instantly: Filter by event type and data scope to see exactly which customers require notice, by when, and how. What used to take hours of contract review now takes 60 seconds.

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“Customer Commitments is very accurate, structured properly, and already feels like a huge step toward making it manageable at scale.” - Todd Sheeler, Director, Risk and Compliance, Snyk

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It's 2 a.m. Now what?

It’s 2 a.m. You’ve detected unauthorized access to a system storing company data. No confirmed breach, but the clock is ticking. Which customers need to be notified?

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Without Vanta, you’re digging through PDFs and decoding legal language, hoping you don’t miss an SLA. With Vanta, you apply a few filters and instantly see who requires notice, by when, and who your point of contact is.

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No guesswork. No contract spelunking. Just confident action exactly when you need it.

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“Customer Commitments gives teams confidence in how they manage customer obligations and turns trust into a growth driver. — Craig Schwartz, General Counsel & Head of InfoSec, Nominal

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Commitments are how trust is delivered

Your promises shouldn’t be a liability. With Customer Commitments, they’re proof you deliver—on every contract, every commitment, every time it matters. When the stakes are highest, Vanta makes sure you’re ready.

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Ready to get started? Request a demo. Already a Vanta customer? Get request access here.