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We'll be at SaaStr, Sep. 27-29. Come meet the team at booth 415!
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Location Flexible

Technical Support Engineer

As a Technical Support Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals.


You’ll be an integral part of the Support team, helping customers with resolutions to their toughest, most complex issues, and answering technical questions from pre-sales.


Your attention to detail focused on the customer needs will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.  

The role

You will...

  • Trouble-shoot and resolve the most complex technical issues as the final escalation point in our Support Team
  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
  • Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
  • Build product examples, documentation, and other critical resources for our customers
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement

You might...

  • Have 2-4 years of customer-facing technical support
  • Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
  • Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
  • Be creative, technical, and naturally persuasive
  • Be detail-oriented and organized
  • Love listening to customers, discussing strategy with colleagues, but also diving into the weeds
  • Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
  • Ideally have prior B2B SaaS experience
  • Be familiar with REST API development and service integrations
  • Be familiar with Zendesk or other ticketing software

Benefits

We offer competitive benefits, as you may expect:

Industry-competitive salary and equity
Medical (mental and physical health), dental, and vision benefits
Paid parental leave for all parents
401(k) plan
Flexible work hours and location
Ergonomically-friendly workspace equipment
Open paid-time-off policy and 10 company holidays
Generous monthly stipend for commute to our SF office
Health and wellness focused company activities

Beyond these table stakes, our greatest benefit may be the opportunity to build a fundamental internet infrastructure: how a business becomes trustworthy and then proves its reliability.

About us

We started by building the simplest way for a company to prepare for a SOC 2 assessment.

We started with SOC 2 because it was the most common way for an internet business to prove its security. In the course of building for SOC 2, we built out a suite of security tools that every internet business needs: laptop management, account monitoring, employee onboarding and offboarding, cloud infrastructure configuration, policy documentation, and more.

Over time, we’ll add additional certifications (HIPAA, ISO27001) and partner with industry experts to bolster the ways a business’ security is proved. We’re just getting started.

Our goal is to demystify internet security to the average person, equipping beginners with sane defaults and growing them into security-savvy principals who can explain how their company protects customer data and why their business is worthy of your trust.

Vanta’s mission is to secure the internet and protect consumer data

Interested? We'd love to talk! Email us at jobs@vanta.com

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Vanta automates compliance starting with SOC 2
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