San Francisco, California

Solutions Engineer

As our first Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals.

 

You’ll be an integral part of the Customer Success team, working both pre and post-sales to ensure technical fit and create innovative solutions for our customers. 

 

Your attention to detail focused on the customer needs will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.  

The role

You will...

  • Own the technical relationship with our customers, including:
  • Partnering with Customer Success to provide new customers with a seamless onboarding experience with a focus on key integrations across their cloud infrastructure, version control and security systems
  • Supporting and assisting the sales team with aspects of the sales process including security reviews, implementation plans, technical qualification calls, and final close
  • Promptly respond to inbound questions and other support requests
  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
  • Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
  • Build product examples, documentation, and other critical resources for our customers
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
  • Creatively identify and help drive new programs to improve the pre to post-sales transition

You might...

  • Have 3-5 years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title
  • Be hands-on in experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture 
  • Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
  • Be creative, technical, and naturally persuasive
  • Be detail-oriented and organized
  • Love listening to customers, discussing strategy with colleagues, but also diving into the weeds
  • Possess general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
  • Have familiarity with REST API development and service integrations is a plus
  • Ideally, have prior B2B SaaS experience 

Benefits

We offer competitive benefits, as you may expect:

Industry-competitive salary and equity, as well as transparent compensation practices
Medical (mental and physical health), dental, and vision benefits
Paid parental leave for all parents
401(k) plan
Flexible work hours and location
Ergonomically-friendly workspace equipment
Open paid-time-off policy and 10 company holidays
Generous monthly stipend for commute to our SF office
Health and wellness focused company activities

Beyond these table stakes, our greatest benefit may be the opportunity to build a fundamental internet infrastructure: how a business becomes trustworthy and then proves its reliability.

About us

We started by building the simplest way for a company to prepare for a SOC 2 assessment.

We started with SOC 2 because it was the most common way for an internet business to prove its security. In the course of building for SOC 2, we built out a suite of security tools that every internet business needs: laptop management, account monitoring, employee onboarding and offboarding, cloud infrastructure configuration, policy documentation, and more.

Over time, we’ll add additional certifications (HIPAA, ISO27001) and partner with industry experts to bolster the ways a business’ security is proved. We’re just getting started.

Our goal is to demystify internet security to the average person, equipping beginners with sane defaults and growing them into security-savvy principals who can explain how their company protects customer data and why their business is worthy of your trust.

Vanta’s mission is to secure the internet and protect consumer data

Interested? We'd love to talk! Email us at jobs@vanta.com

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