March 19, 2026

Vanta Delivers: The Customer Trust Agent

Written by

Christine Bacon

Reviewed by

Accelerating security solutions for small businesses
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Tagore offers strategic services to small businesses.

A partnership that can scale
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Tagore prioritized finding a managed compliance partner with an established product, dedicated support team, and rapid release rate.

Standing out from competitors
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Tagore's partnership with Vanta enhances its strategic focus and deepens client value, creating differentiation in a competitive market.

What’s new

Vanta Agents are your 24/7 GRC engineers. The Customer Trust Agent handles inbound security questionnaires end-to-end.

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What’s new:

Self-improving knowledge base: Reuse answers with confidence with a knowledge base that continuously learns from past responses, approvals, and outcomes to strengthen future answers
Automated question routing: Say goodbye to manual triaging with questions that are automatically assigned to the right owners
Questionnaire intake via Trust Center: Centralize questionnaire intake in Vanta by accepting security questionnaires directly through your Trust Center

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How it works

The Customer Trust Agent helps you respond to security questionnaires faster while keeping answers accurate and consistent:

Automatically route question assignments to the right internal owners
Generate draft responses using your approved knowledge base
Accept inbound security questionnaires directly through your Trust Center
Continuously improve reusable answers based on past responses and approvals

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How to try it

If you have Questionnaire Automation, you can use the self-improving knowledge base today. The rest of our Customer Trust Agent features will be available in the coming months with related Vanta trust products.

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Want to try this feature for yourself? Request a demo. Or, if you’re already a Vanta customer, you can reach out to your account manager.

Access Review Stage	Content / Functionality
Across all stages	Easily create and save a new access review at a point in time View detailed audit evidence of historical access reviews
Setup access review procedures	Define a global access review procedure that stakeholders can follow, ensuring consistency and mitigation of human error in reviews Set your access review frequency (monthly, quarterly, etc.) and working period/deadlines
Consolidate account access data from systems	Integrate systems using dozens of pre-built integrations, or “connectors”. System account and HRIS data is pulled into Vanta. Upcoming integrations include Zoom and Intercom (account access), and Personio (HRIS) Upload access files from non-integrated systems View and select systems in-scope for the review
Review, approve, and deny user access	Select the appropriate systems reviewer and due date Get automatic notifications and reminders to systems reviewer of deadlines Automatic flagging of “risky” employee accounts that have been terminated or switched departments Intuitive interface to see all accounts with access, account accept/deny buttons, and notes section Track progress of individual systems access reviews and see accounts that need to be removed or have access modified Bulk sort, filter, and alter accounts based on account roles and employee title
Assign remediation tasks to system owners	Built-in remediation workflow for reviewers to request access changes and for admin to view and manage requests Optional task tracker integration to create tickets for any access changes and provide visibility to the status of tickets and remediation
Verify changes to access	Focused view of accounts flagged for access changes for easy tracking and management Automated evidence of remediation completion displayed for integrated systems Manual evidence of remediation can be uploaded for non-integrated systems
Report and re-evaluate results	Auditor can log into Vanta to see history of all completed access reviews Internals can see status of reviews in progress and also historical review detail